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Shipping Policy
Shipping Policy for The Fountain Cannabis Company LLC
1. Introduction
This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from The Fountain Cannabis Company LLC (“Company”, “we”, “us”, or “our”). By placing an order, you agree to the terms outlined in this policy.
2. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.
3. Shipping Methods
We offer various shipping options to meet your needs, including standard and expedited shipping methods. The available options will be presented at checkout.
4. Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location. You will see the total shipping cost before completing your purchase.
5. Delivery Times
Delivery times depend on the shipping method chosen and your location. Standard shipping typically takes 3-7 business days, while expedited options may deliver within 1-3 business days. Please note that these timeframes are estimates and can be affected by factors beyond our control, such as weather conditions or carrier delays.
6. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor its progress until it arrives at your designated address.
7. Shipping Restrictions
Due to legal regulations, we currently only ship products within the United States. We do not ship internationally or to U.S. territories where hemp-derived products are prohibited.
8. Risk of Loss
All orders are shipped with insurance coverage against loss or damage during transit. Risk of loss passes to you upon delivery of the products to the address provided at checkout.
9. Incorrect Address Policy
It is your responsibility to provide accurate shipping information when placing an order. If an incorrect address is provided, we cannot guarantee delivery and may not be able to issue refunds for lost packages due to address errors.
10. Damaged or Lost Packages
If your package is damaged upon arrival or goes missing during transit, please contact us within 7 days of receipt (for damaged items) or expected delivery date (for lost items) for assistance with filing a claim with the carrier.
11. Contact Information for Shipping Inquiries For any questions regarding our shipping policy or inquiries about your order status, please contact us at:
The Fountain Cannabis Company LLC
1224 Ben Avon
Batavia, Ohio 45103
Email: thefountaincannabiscompany@gmail.com
Phone: 239-316-8648
THCA products cannot be shipped to the following states, per state guidelines:
Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.
Delta 8 products cannot be shipped to the following states, per state guidelines: AR, CA, CO, CT,DE, GA, HI, ID, IN,IA, KS, MA, MS,MT, NV, NH, NY,ND, OR, RI, SC,UT, VA, VT,WA, WV."
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