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Refund Policy
Refund Policy for The Fountain Cannabis Company LLC
1. Introduction
At The Fountain Cannabis Company LLC, we take pride in the quality of our hemp-derived CBD products. We strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, we have established a strict refund policy.
2. No Refunds Policy
All sales are final. We do not offer refunds on any products purchased from The Fountain Cannabis Company LLC, except under excruciating circumstances as outlined below.
3. Excruciating Circumstances for Refunds
Refunds may only be considered in the following situations:
- Defective Products: If you receive a product that is defective or damaged upon arrival, you must contact us within 7 days of receipt to report the issue and provide photographic evidence.
- Incorrect Orders: If you receive an incorrect product that does not match your order confirmation, please notify us within 7 days of receipt for resolution.
4. Process for Requesting a Refund
To request a refund under excruciating circumstances:
- Contact our customer service team at thefountaincannabiscompany@gmail.com or 239-316-8648
- Provide your order number, details of the issue, and any supporting documentation (e.g., photos).
Our team will review your request and determine if it meets the criteria for a refund.
5. Final Decision
The Fountain Cannabis Company LLC reserves the right to make the final decision regarding all refund requests based on the information provided and our assessment of the situation.
6. Contact Information
For any questions regarding this refund policy or to initiate a refund request, please contact us at:
The Fountain Cannabis Company LLC
1224 Ben Avon
Batavia, Ohio
Email: thefountaincannabiscompany@gmail.com
Phone: 239-316-8648
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